Patient calls (Inbound & Outbound)
We can support you by handling all inbound calls freeing up your onsite staff. Reduce delivery failure by allowing us to call patients.
Patient Satisfaction Rate
Reduction in Pharmacy Call Volume
Improvement in Medication Adherence
Effective patient communication is the cornerstone of exceptional pharmacy care. MedScript’s Patient Calls service manages both inbound and outbound calls, ensuring seamless interaction between your pharmacy and patients. Our dedicated team acts as an extension of your pharmacy, providing professional, empathetic, and efficient communication that enhances patient satisfaction and loyalty.
Personalized Patient Engagement
Our trained specialists handle a wide range of patient inquiries, from prescription status updates to medication information. For outbound calls, we proactively reach out to patients for refill reminders, health check-ins, and important pharmacy updates. This personalized approach significantly improves medication adherence and patient outcomes.
Why choose us?
MedScript’s Patient Calls service outperforms competitors by offering a unique blend of healthcare knowledge and customer service excellence. Unlike generic call centers, our team is specifically trained in pharmacy operations and healthcare communication. We utilize advanced call management technology and maintain strict HIPAA compliance, ensuring every interaction is secure, efficient, and patient-centered.
Benefits of Professional Call Management
Transforming every call into care